We Are Hiring! First Level Support Team Leader (FT)

We are looking for a Full Time, First Level Support Team Leader to join our team in Limassol, Cyprus.

Required Knowledge

  • Very good knowledge of Microsoft Windows 10
  • Very good knowledge of Microsoft Office
  • Very good knowledge of computer hardware
  • Good knowledge of Microsoft Windows Server
  • Good working knowledge of Active Directory Domain Controller User Management & Group Policies
  • Basic working knowledge of Office365 (Exchange Online, SharePoint Online and Microsoft Teams)
  • Basic working knowledge of Azure
  • Basic knowledge in networking
  • Fluent in written, spoken and oral English and Greek

Characteristics

  • Polite
  • Diligent
  • Energetic
  • Customer focused
  • Good communication skills
  • Team Player
  • Eager to learn
  • Proud of their work

Remuneration

  • Monthly salary based on candidate knowledge and experience
  • In-hospital medical insurance with yearly preventative check-up
  • Yearly bonus based on personal and company performance

Work Experience

  • 2-3 years in a similar position

The main responsibilities of the First Level Support team are as follows:

  • Receive support requests from customers via the ticketing system, email, or phone
  • Resolve customer support requests remotely or on-site, in a timely manner, with the assistance of the rest of the technical team, if required
  • Escalate issues to second level support team and technical team engineers leader, and technical team engineers, if unable to resolve issues quickly
  • Delivery, setup and configuration of hardware
  • Installation and configuration of software
  • Cabling and mounting of equipment
  • Technical documentation
  • Make sure the ticketing system is kept up to date.
  • Make sure customers are satisfied with our responses and resolution of their requests
  • Schedule first level support team tasks & assignments
  • Oversee & review the performance of the first level support team
  • Guide & motivate the first level support team members to improve

To apply for this role, please send your CV and a cover letter to: careers@chrisons.com